What Will You Learn?
In this guide, you will learn about conversational AI, how it works in hospitality, and how to implement it efficiently across the entire guest journey.
The publication starts with an outline of how hotel tech solutions powered by conversational AI transform guest communications. It also provides helpful context explaining why it has become a growing trend in the hospitality industry, advocated for by the governing bodies and embraced by hotel guests.
You will also find practical examples of implementing AI at each stage of the guest journey, which can be a useful starting point for developing or revising your strategy.
What Are the Topics?
Below you will find an overview of all topics.
- Conversational AI in the Hospitality Industry
- What is Conversational AI?
- Pre-Booking: Initial Research and Exploration
- Booking: Seamless Reservations and Customisation
- Pre-Arrival: Capitalising on Anticipation
- Check-In: Making First Impression Last
- In-Stay: Elevating the Guest Experience
- Check-Out and Beyond: Ensuring a Memorable Farewell